FAQs
How long will it take for my order to ship, and when will I receive it?
Most orders ship within 1-2 business days, depending on the product and brand. Some orders may ship the same day, while rare delays can extend this timeframe. Typically, delivery takes 4-7 business days. If a longer shipping time applies, it will be noted on the product page. At Coast Life Luxuries, we guarantee the fastest processing and shipping times in the industry, paired with exceptional customer service.
Which payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. You can view the full details of our return policy by clicking the "30-Day Return Policy" link at the bottom of the page.
What is your cancellation policy?
You may cancel any order for a full refund before it ships. To request cancellation, contact us immediately at support@coastlifeluxuries.com. Once an order has shipped, it is subject to our 30-Day Return Policy.
What should I do if my product is damaged?
Inspect your package upon delivery. If you notice any damage, even to the packaging, please note it on the delivery receipt when signing. If you suspect damage but cannot inspect the item during delivery, write "suspect damage" on the receipt. If your product arrives damaged, email photos to support@coastlifeluxuries.com, and we’ll process a replacement or compensation promptly.
How do I place an order?
Ordering is easy!
- Online: Click "Add to Cart" on the product page, proceed to checkout, and provide your shipping and billing information to complete the purchase.
- By phone: Call us at 334-336-0024 to place your order.
After checkout, you’ll receive an order confirmation, and we’ll begin processing your order right away.
How do I know when my order will ship?
After placing an order, you’ll receive an email confirming the order, credit card authorization, and shipping/billing details. Once your order ships, you’ll receive another email with tracking information. If an item is out of stock, we’ll notify you via email or phone within one business day.
Will I receive an order confirmation via email?
Yes, an order confirmation will be sent to the email address provided at checkout. We recommend saving or printing this email for your records. Ensure your email address is entered correctly to receive timely updates.
Do you charge sales tax?
Coast Life Luxuries is based in California and only charges sales tax for orders shipped to California. This can save you significant costs compared to other retailers.
Can I change my order?
Yes, you can modify your order at no cost before it ships. Simply email us at support@coastlifeluxuries.com with your request. Any price adjustments will be handled via credit card or through a custom invoice for additional charges. For immediate assistance, email us or call 334-336-0024.
Let us know if you have additional questions!